Privacy Policy

Last updated: April 13, 2026

Avora Audio ("we", "us", or "our") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we handle it.

1. What We Collect

We only collect the minimum data necessary to operate our store and deliver your purchases:

• Email address — to deliver your purchase confirmation and download links.
• Purchase-related data — product name, amount paid, transaction ID, and date of purchase.
• Billing name and address — required by our payment processors for fraud prevention and compliance.

We do not collect sensitive personal data such as government IDs, social security numbers, health information, or any data beyond what is listed above.

2. What We Do Not Collect

• We do not collect your full card number — card processing is handled entirely by Stripe and PayPal, which are PCI-DSS compliant. We never see or store your card details.
• We do not sell, rent, or trade your personal information to third parties.
• We do not use tracking pixels, behavioral ad targeting, or third-party analytics on this website.

3. Plugin Analytics (Opt-in)

Our plugins may include an optional analytics module that collects anonymous usage data such as session start/end events and parameter interactions. This data:

• Is entirely opt-in — you can disable it at any time from the plugin or the Data Center tray app.
• Contains no personally identifiable information.
• Is used solely to improve plugin performance and stability.
• Is stored locally on your machine until you choose to sync it.

4. How We Use Your Data

• To process your payment and fulfill your order.
• To deliver download links for purchased products.
• To provide customer support when you contact us.
• To comply with legal and tax obligations.

5. Data Storage & Security

Your data is stored securely. We use Auth0 for authentication, Stripe and PayPal for payment processing — all of which maintain industry-standard security certifications. We retain purchase records for up to 7 years for tax and legal compliance purposes.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of any non-essential data collection at any time.

To exercise any of these rights, contact us at support@avoraaudio.com.

7. Third-Party Services

We use the following third-party services, each governed by their own privacy policies:

• Stripe — payment processing
• PayPal — payment processing
• Auth0 — user authentication

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions or requests, contact us at support@avoraaudio.com.